Hello,
We are very sorry to hear about your experience and understand your frustration.
The chain length is designed to be adjustable, and the extender is included for flexibility in sizing. However, if you prefer to wear only one fixed length, the extender section can be removed so that the clasp sits correctly and the chain has a cleaner look.
If you would like, we can also guide you through the adjustment or offer a solution depending on your preference.
Please let us know how you would like to proceed — we are here to help 😊