Shipping policy

Shipping Options

Your order will be processed and shipped within 2–5 business days after it is placed.

Shipping information for Czechia:

• Shipping cost: 120 CZK
• Free shipping on orders over 4900 CZK

Payment Options

We offer a variety of secure payment methods to make your shopping experience seamless and convenient. The following payment options are available on our website:

• Credit and Debit Cards (Visa, MasterCard, American Express, and more)
• PayPal
• Apple Pay
• Google Pay

If you have any questions about payment methods, feel free to contact our customer support team.

No Unexpected Charges
All prices shown on our website are final. You will not be charged any additional fees upon delivery. There are no hidden costs, customs duties, or handling fees for your order. Any applicable taxes and duties are covered by us.

Return Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please review the following conditions:

• Return Period: Returns are accepted within 14 days of receiving your order. Within this period, the customer must contact us, request a return or exchange, generate a return label, and dispatch the parcel.
• Return Conditions:
  - Items must be in their original, unused condition.
  - Original packaging and all accompanying materials must be intact.
  - Return shipping costs are the responsibility of the customer (unless the return is due to an error on our part).
• Important Notice: If a return label has been generated but the parcel is not shipped within the return period stated in our policy, the return will be considered inactive/expired. In such cases, the return label will be automatically cancelled and it will no longer be possible to proceed with the return or exchange.
• Exceptions: Personalized items (engraved, custom-sized, etc.) are non-returnable and non-refundable.

Additional Information

We take full-responsibility for all packages sent to our customers. Should there be a lost or stolen package, we will do our best to retrieve it, and will offer you a replacement as a worst case.

NOTE: Customers may be required: file a claim directly with the shipping carrier for resolution.

If your package is marked as “delivered” but you did not receive it, contact the carrier first before reaching out to us info@reytel-jewelry.com

Refunds will be processed within 14 business days after the returned item is received and inspected.

If you have any questions about shipping or returns, our customer support team is here to assist you.