Hello David,
We were truly sorry to see your review and to hear that your experience with us left you disappointed.
We completely understand that you have every right to share your honest experience, and we respect your opinion. At the same time, we would like you to know that we genuinely tried to stay in contact with you throughout the whole process, support you as much as possible, and fulfill everything we agreed on.
We are very sorry that, despite our efforts, we still left you with a negative impression of REYTEL. This was certainly not the experience we wanted you to have.
If you feel that we have done our best to resolve the situation and that your experience with our team was handled fairly, we would be incredibly grateful if you would consider giving us a second chance and updating your review.
We are not asking you to change your opinion or pretend that the situation did not happen. We would simply appreciate it if, after everything we did to resolve the issue, you could reconsider your review and share your final impression of how we handled the situation.
Your feedback means a lot to us as a small team, and we would truly appreciate the opportunity to leave you with a better impression of REYTEL.
Thank you very much for taking the time to read this and for giving us a chance to explain.